Returns & refunds
Return &
Refund Policy
Eligibility, request steps, return shipping, damaged items, approved refunds, and exchange information.
Eligible products may be returned within 30 calendar days after confirmed delivery when they meet the conditions stated below.
Return Request Period
A return request must be submitted within 30 calendar days after confirmed delivery. European customers retain any mandatory withdrawal or consumer rights available under the laws applicable to their purchase.
Return Eligibility
To be eligible, an item must be unused, undamaged, complete, and returned in its original packaging with all included components. Proof of purchase is required. Do not send an item back before receiving return instructions.
Non-Returnable Items
Items marked final sale and items that are used, damaged after delivery, incomplete, or missing their original packaging are not eligible for a preference-based return. These restrictions do not limit remedies for items received damaged, defective, or incorrect, or rights that cannot legally be excluded.
Starting a Return
Send the order number and reason for the request to help@tradingplacesint.com. If the return is approved, return instructions and the applicable return destination will be provided. Items sent without authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs for preference-based returns. Original shipping charges are not refundable except when the return results from our error or applicable law requires reimbursement. For European statutory withdrawal rights, standard outbound delivery charges are refunded when required by applicable law. When an approved return concerns an item received damaged, defective, or incorrect, we will provide return instructions and, when required, a prepaid return label.
Damaged, Defective, or Incorrect Items
Contact us promptly with the order number and clear details if an item arrives damaged, defective, or different from the item ordered. We will review the request and provide the applicable next step.
Refunds
After an approved return is received and inspected, the refund decision will be communicated through the order contact information. Approved refunds are submitted to the original payment method within 5 business days. Financial institutions may require an additional 5–10 business days to post the refund. Any applicable deduction is explained before the refund is completed.
Exchanges
Direct exchanges are not offered. To obtain a different item, color, or size, request a return for the eligible original item and place a separate new order.
Return support
Start with your order number.
Do not send an item back before receiving return instructions.